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Frequently Asked Questions

Below are our most frequently asked questions by our customers. If you don't find your particular question answered below, we encourage you to reach out via email or via phone at 706-858-6260.


Q: I don't see what I'm looking for but I just want to get all my stuff in one place. Can you help me?

A: You’re in luck! If you can’t find an item there is a good chance we just havent had time to add it to our site. If you call we will be happy to fill your order. If it is something we do not carry we will do our best to source it for you making your purchasing task much simpler. Medstat is in the unique position to have expertise in many areas of the medical field, so we know what it takes to run a medical facility. Often we can make suggestions or give tips to help you save time and money. We want to be the one-stop-shop for all of your medical supplies. We promise to offer you an adequate item at a competitive price or point you in the right direction to find it. Your customer service representative is standing by to take your call at 706-858-6260. (Medstat does not market, sell or broker restricted items, dangerous substances or scheduled drugs)


Q: What is the EZ-MAT Label program and how can I join?

A: The EZ-MAT Label program insures you receive enough labels to go with every bottle you order. You do not have to order labels again, unless you need extra. Once you sign up and make a bottle and cap order, our staff will calculate the number of labels you need and will automatically send them with your order. We will only charge you for the labels you actually need to match your bottle order. You will not only receive a discount off of our regular label price but you will almost always get a portion of labels for free since we do not break rolls. As a member of the program, you will also enjoy free shipping on most of the ancillary items that you purchase. Join today, your customer service representative is standing by to take your call: 706-858-6260.


Q: I did not get an order confirmation, what do I do to insure you received my order?

A: If you have not received any type of confirmation by the following morning please reach out to our office so we can help determine the state of your order. Call us at 706-858-6260 or email orders@medstatsupplies.com



Q: I do not see how to pay online, what choices for payment do I have?

A: All orders will be mailed or emailed an invoice by which you can remit payment. You have several remittance options: you can pay by check, money order, ACH or Credit Card per agreed upon terms or you can pay immediately by credit card either by phone or by submitting a credit card authorization form with which we will enter into our third party payment system and maintain the information for future purchases. (Medstat contracts with Merchant Solutions and take payment through their secure Virtual Terminal – no credit card information is stored on our website or at our physical location). If you are interested in Credit Card or ACH services simply contact our accounting department at 706-858-6260 to make the necessary arrangements.



Q: How will my items ship?

A: Unless previously arranged otherwise your items will ship via UPS Ground or FedEx Ground. You have the option of requesting expedited shipping but unless prearranged your company will pay the full cost of shipping for this option. Medsat will be happy to use your UPS or FedEx accounts for shipping if you desire. There are other shipping options available for bulk purchasers such as LTL, Truckload, SmartPost etc. Please call our shipping department if you have need of other options: 706-858-6260


Q: How is my shipping cost calculated?

A: Shipping costs are calculated per piece. Unless previously negotiated, each carton carries a $12.50 shipping charge. One way to lower your shipping cost is to participate in our EZ-MAT label program. In this program you will enjoy free shipping on all of your labels plus the majority of the ancillary items you purchase.


Q: Can I track my shipment?

A: Yes. If we have your proper email address you should receive a shipping confirmation with tracking information via email from UPS immediately following the day’s pickup. You can always call our office for more information: 706-858-6260.


Q: When will my packages ship?

A: Medstat’s promise is to ship all in stock items the same day as long as orders are received by 2pm EST. Back orders are filled on the day a resupply order arrives.



Q: I ordered the wrong thing, can I return it?

A: Items shipped from MedstatSupplies.com, including C&C Containers/MedSTAT Warehouse, can be returned within 90 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

You can view our entire return policy here.


Q: I received an incorrect or damaged item, or maybe my item did not arrive at all; how do I correct this?

A: Perfection on every order is our express goal but sometimes things happen; errors, damages or lost items. To correct overages, shortages and damages for any order, simply contact us within 10 days with the details of the exception. Your customer service representative will do everything necessary to insure your satisfaction. We may require your cooperation to obtain information about the shipment so that we can trace a missing shipment or insure the correct replacement is sent. This allows us to process the issue in a timely manner.

You can view our entire return policy here.


Q: What if I find a lower price?

A: These days we all know that if you dig deep enough or look long enough you can always find someone willing to sell an item at a “lower” price. With all the internet options it is also very difficult to compare apples to apples. We may not always have the lowest price on an item but we strive to offer competitive prices. Our promise is to offer you a fair price and if you find an item an exceptionally lower price we will do our best to match that price or refund the item for you. In doing this we guarantee that you will always get a fair price while at the same time helping your fellow customers get the best we can offer.

You can view our entire return policy here.