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Frequently Asked Questions

Below are our most frequently asked questions by our customers. If you don't find your particular question answered below, we encourage you to reach out via email or via phone at 706-858-6260.


GENERAL

Q: I don't see what I'm looking for but I just want to get all my stuff in one place. Can you help me?

A: You’re in luck! If you can’t find an item, there is a good chance we just havent had time to add it to our site. If you call, we will be happy to fill your order. If it is something we do not carry, we will do our best to source it for you, making your purchasing task much simpler. MedSTAT is in the unique position of having expertise in many areas of the medical field, so we know what it takes to run a medical facility. Often, we can make suggestions or give tips to help you save time and money. We want to be the one-stop shop for all of your medical supplies. We promise to offer you an adequate item at a competitive price or point you in the right direction to find it. Your customer service representative is standing by to take your call at 706-858-6260. (MedSTAT does not market, sell or broker restricted items, dangerous substances or scheduled drugs)

 

Q: I did not get an order confirmation, what do I do to ensure you received my order?

A: If you have not received any type of confirmation by the following morning, please reach out to our office so we can help determine the state of your order. Call us at 706-858-6260 or email orders@medstatsupplies.com

 

PAYMENT

Q: How do I place my order?

A: You can place almost any order online through our website by creating a login. If you run into any issues, feel free to give us a call at 706-858-6260.

 

 

 

SHIPPING

Q: How will my items ship?

A: Unless previously arranged, your items will ship via UPS Ground or FedEx Ground. You have the option of requesting expedited shipping, but unless prearranged, your company will pay the full cost of shipping for this option. MedSTAT will be happy to use your UPS or FedEx accounts for shipping if you desire. There are other shipping options available for bulk purchasers such as LTL, Truckload, SmartPost etc. Please call our customer service department if you need other options: 706-858-6260

 

 

Q: How is my shipping cost calculated?

A: Shipping costs are calculated per piece. If you would like to save money on shipping multiple items, our Ship Complete option at checkout will hold your items until they have all arrived, to ensure the minimal amount of boxes to be shipped to your location.

 

Q: Can I track my shipment?

A: Yes. You can track your shipment through the "My Account" page. For older orders, you can check the "Purchase History" tab.

 

 

Q: When will my packages ship?

A: MedSTAT’s promise is to ship all in-stock items the same day, as long as orders are received by 2pm EST. Backorders are filled on the day a resupply order arrives. Backordered items will be denoted on the item page.

 

RETURNS

Q: I ordered the wrong thing, can I return it?

A: Items shipped from MedstatSupplies.com can be returned within 90 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Non-stock items may not be eligible for return or refund.

You can view our entire return policy here.

 

Q: I received an incorrect or damaged item, or maybe my item did not arrive at all. How do I correct this?

A: Perfection on every order is our express goal but sometimes things happen: errors, damages or lost items. To correct overages, shortages and damages for any order, simply contact us within 10 days with the details of the exception. Your customer service representative will do everything necessary to ensure your satisfaction. We may require your cooperation to obtain information about the shipment so that we can trace a missing shipment or ensure the correct replacement is sent. This allows us to process the issue in a timely manner.

You can view our entire return policy here.

 

 

Q: What if I find a lower price?

A: These days we all know that if you dig deep enough or look long enough you can always find someone willing to sell an item at a “lower” price. With all the internet options it is also very difficult to compare apples to apples. We may not always have the lowest price on an item but we strive to offer competitive prices. Our promise is to offer you a fair price and if you find an item an exceptionally lower price we will do our best to match that price or refund the item for you. In doing this we guarantee that you will always get a fair price while at the same time helping your fellow customers get the best we can offer.

You can view our entire return policy here.